Marck Src
map-marker Traverse City, Michigan

This is a scam, not a real company!

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Con artists posing as moving brokers caused me medical harm and destroyed our things. This complaint is about White Horse A&S llc, aka National Relocation Van Lines, aka National Relocation Solutions (they clearly hide alternate identities to prevent customers from seeing complaints such as this - I'm complaining against White Horse, but they don't use that name, at all, they go by National Relocation to fool the customers). They scheduled a pick-up date of July 6, but did not arrive. When we called, they told us they would arrive on July 7, which was after the time we were contractually obligated to be out of the house. They scheduled a delivery of July 13, but did not arrive. When we called, they demanded $2,000 on top of the down-payment we had already made. We agreed because there was large medical equipment on board that I badly needed, and that we had only rationed about 2 weeks worth of medication since they promised a 1 week delivery. They knew about this beforehand, and were made aware of it again after this exchange, and they promised a delivery date of the 17th, which never arrived. Then they promised the 20th (the latest date contractually allowable). Still nothing. They then said that they had no idea there was a problem, despite the fact that we were calling nearly on a daily basis, and that our things would arrive on Aug 05. It's at that point I threatened to call the FBI, and then they offered a date of July 27th. Our things finally did arrive on July 27th, but not before several medical complications occurred, resulting in unnecessary suffering and medical procedures. Many of our things arrived broken, including both a couch and loveseat ($1,564), bunkbeds ($187), fridge ($899), and picture frames (negligible). There were also a variety of things missing, such as a traditional tea set I bought for my wife while I was working in Beijing in 2007-****. When we complained, they directed us to some lackey complaint company called MovingClaims.net. This company has just as bad a reputation as National Relocation. The filing process with this company only takes into account damaged goods, not contract violations or anything else. Despite this, there were still significant delays, and we finally heard on Nov 17 that they were offering us $68. That's less than 1/1000 of what they actually owe us for the contract violations, resulting medical complications, and damaged items. So now we are forced to resort to hiring a lawyer. On top of all this, they violated several federal laws, including refusing to weigh/measure the shipment in front of us, increasing the non-binding price estimate by over 200%, and not providing a final bill of lading with full inventory of everything that was packed. This is not a real company, at all. They are a group of people scamming customers and holding their things hostage. We are now dedicated to taking them down, completely. Even if we never get our settlement, we will not stop until they close their operations entirely.
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Loss:
$60000
Cons:
  • Extorted thousands of dollars
  • Held our things hostage
  • Our things arrived broken if they arrived at all
Reason of review:
Broken federal laws, extortion, contract violations, damaged items, missing items, disgustingly dirty items

Preferred solution: Financial compensation and a total end to their operations

Deroy Nws

After 1 year, they have not completed delivery and don't want to pay insurance

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Updated by user Sep 08, 2015

No reply at all from company. Not replying to my constant emails and phone calls. They ignore any type of communication.

Original review Aug 09, 2015
A total nightmare! They say the whole moving is done by their team, not true, they sub-contract third party companies and even people from the street to do your moving. They say it would be less time than specified in estimate, not true, it took even more time than the max in contract. Their estimate was about $3K less than final total. They say they are A rated by BBB, not true, not even rated at all. They left back at the warehouse some items at the first delivery and one year later they have not deliver nor they want to pay for items. They offer insurance which is not backed by any insurance company but just by them and at the moment of trying to use it they never get back to you. The claim system in place by a "third party" is done by another moving company(maybe even them self). Worst customer service. They take advantage of knowing customers are not close to them and ignore them totally. 5 star review look like staged by them. Search online for more reviews!!
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Loss:
$5917
Cons:
  • Never delivered all items
  • No real customer support
  • Sell illegal insurance
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous
map-marker Traverse City, Michigan

WARNING: FAKE COMPANY

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This company used to go by the name National Relocation Solutions, and they have no consistent address. They arrived over 24 hours late, and once our stuff was on the truck charged us over 300% the estimate, after which they were almost impossible to contact. It's now been weeks, way past out contracted delivery date, and our stuff is still missing. They just keep saying delayed, delayed, delayed, and they show no sign of intending to deliver it. I am pressing charges. Be warned: This is not a real company. It's not that they're unprofessional, it's that they are a scam!
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Reason of review:
Bad quality

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